Roots Edu Toys

Privacy Policy

Last updated: April 2026

Roots Edu Toys is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and your rights under the Protection of Personal Information Act ("POPIA").

1. Who We Are

Roots Edu Toys is an online retailer of educational toys based in Emmarentia, Johannesburg, South Africa. Contact: info@pocketot.co.za | 072 267 0939.

2. Information We Collect

We collect the following personal information when you place an order or create an account:

  • Identity information: Full name
  • Contact information: Email address, phone number
  • Delivery information: Physical address, postal code
  • Payment information: Payment is processed by Yoco; we do not store your banking details
  • Account information: Email and password (hashed) if you create an account

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Communicate with you about your order status and shipping
  • Provide customer support
  • Comply with legal obligations
  • Improve our products and services

4. Third-Party Services

We share your information with the following third parties solely for the purpose of fulfilling your order:

  • Shipping partners: Internet Express (ShipLogic), MT Express, and Pargo — for delivery
  • Payment gateway: Yoco — for payment processing
  • Email service: For order confirmations and shipping notifications

We do not sell your personal information to any third party.

5. Children's Information

Our products are aimed at children, but purchases are made by adults. We do not knowingly collect personal information directly from children under the age of 18.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including encrypted connections (HTTPS), hashed passwords, and secure payment processing.

7. Your Rights

Under POPIA, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to the processing of your information
  • Lodge a complaint with the Information Regulator

8. Information Regulator

Complaints can be lodged with the Information Regulator:

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

10. Contact Us

For privacy-related queries, contact us at info@pocketot.co.za.